Your credit card information is safe when you're purchasing from Vida Ciana. Our website incorporates physical, electronic and administrative procedures to safeguard the confidentiality of your personal information.
We are not able to make changes or cancel orders once they've been placed. Our team proceeds orders quickly to ensure you get your pieces as soon as possible, Please send an email to firstname.lastname@example.org if you enter an wrong shipping address or need to cancel your order. We will try our best to accommodate your request but we cannot make any guarantees.
We cannot retroactively apply promotion codes to any orders.
We'll send you a confirmation email with the tracking number once we've shipped your order.
We actually do not offer exchanges for any pieces.
All returns must be unworn, have no signs of wear or damage, in its original condition with tags still attached (if any), in all original packing(box and pouch included)
We have very strict quality control process and only work with the best manufacturers so we take pride in our quality. If you ever received a damaged or defective item, wrong item or missing an item from your order, please contact email@example.com and our team would love to help.
Please refer to this link for more information. https://vidaciana.com/pages/jewelry-care